Mastercard FAQs

Music & Entertainment Presale & Preferred Ticket FAQs

The Mastercard Music and Entertainment presale benefit is a presale program offering eligible consumer credit cardholders’ early access to tickets at select venues. Cardholders can purchase premium seats and VIP experiences before tickets become available to the public.

All Mastercard consumer credit cardholders are eligible to purchase venue and festival presale tickets. Mastercard credit cardholders receive presale access to tickets and Mastercard World Elite credit cardholders have access to preferred ticketing at select venues available through priceless.com. 

Mastercard Music and Entertainment Preferred Tickets benefits gives World Elite consumer credit cardholders access to a restricted number of tickets reserved from general public sale for specific venues.

Mastercard World Elite consumer credit cardholders are eligible for the Mastercard Music and Entertainment preferred tickets benefit. To check if your card qualifies, look for the 'World Elite' logo on your card or contact your issuing bank for eligibility details.

Presale opportunities will be listed on www.priceless.com/music. Select the venue that you are interested in, and you will be directed to a listing of event details. Once you select the venue, you will be directed to the applicable ticketing platform to checkout and process your payment using your eligible Mastercard consumer credit card. 

There is no difference in ticket pricing for presale and general sale.  

If you have a valid Mastercard consumer credit card, you will have access to the presale benefit and those with a World Elite consumer credit card will have access to the preferred ticket benefit. 

Yes, ticket purchasing limits vary for each venue and festival. See the event page for additional information. 

No passcode will be required to purchase presale tickets. In some cases, on the ticketing merchants’ site, you may be prompted to enter either your six-digit or eight-digit Mastercard BIN (Bank Identification Number). 

Yes, for a list of upcoming events at our venues visit www.priceless.com/music to learn more. 

The presale program will be available across 11 venues across major cities in the US. Refer to the table below for a list of specific venues. 

 

Venue Name  

Location 

Moody Center  

Austin, TX 

The Capitol Theatre  

Port Chester, NY  

August Hall  

San Fran, CA  

Brooklyn Bowl-Brooklyn  

New York, NY  

Brooklyn Bowl-Philadelphia  

Philadelphia, PA  

Brooklyn Bowl-Vegas  

Las Vegas, NV  

Brooklyn Bowl-Nashville  

Nashville, TN  

The Dome at Virginia Beach Amphitheater  

Virginia Beach, VA  

Allianz Amphitheater  

Richmond, VA 

Coca-Cola Amphitheater  

Birmingham, AL  

Riverside Amphitheater (opens 2026)  

Kansas City, MO  

No, all presale ticket sales are final, and no changes can be made after purchase.

Tickets are non-refundable. At checkout, you can purchase ticket insurance for your upcoming event. For additional questions about ticket insurance, please contact the ticketing provider’s customer support team. 

If an event is postponed, rescheduled, or cancelled, please refer to ticketing provider’s terms and conditions for more details.

If you are experiencing a technical issue on priceless.com visit priceless | Contact us and our customer service team will be happy to assist you.  

Please contact the ticketing provider's customer support team for any checkout or technical issues. 

  • For any credit card-related inquiries or declined transactions, please contact Mastercard’s customer support at 1-800-627-8372 or dial the number on the back of your card to reach your issuing bank.