frequently-asked-questions
Mastercard FAQs
Music & Entertainment Presale & Preferred Ticket FAQs
The Mastercard Music and Entertainment presale benefit is a presale program offering eligible consumer credit cardholders’ early access to tickets at select venues and festivals. Cardholders can purchase premium seats and VIP experiences before tickets become available to the public. Typically, the presale period is up to 48 hours prior to tickets being available in the general public sale.
All Mastercard consumer credit cardholders are eligible to purchase venue and festival presale tickets. Mastercard credit cardholders receive presale access to tickets at select venues available through priceless.com.
Preferred Tickets benefit gives World Elite and World Legend consumer credit cardholders access to a restricted number of tickets reserved from general public sale for specific venues and festivals.
Mastercard World Elite and World Legend consumer credit cardholders are eligible for the preferred tickets benefit. To check if your card qualifies, look for the 'World Elite' or ‘World Legend’ logo on your card or contact your issuing bank for eligibility details.
Presale opportunities will be listed on www.priceless.com/music. Select the venue that you are interested in, and you will be directed to a listing of event details. Once you select the venue, you will be directed to the applicable ticketing platform to checkout and process your payment using your eligible Mastercard consumer credit card.
There is no difference in ticket pricing for presale and general sale.
If you have a valid Mastercard consumer credit card, you will have access to the presale benefit, and those with a World Elite or World Legend consumer credit card will have access to the preferred ticket benefit.
Yes, ticket purchasing limits vary for each venue and festival. See the event page for additional information.
No passcode will be required to purchase presale tickets. In some cases, on the ticketing merchants’ site, you may be prompted to enter either your six-digit or eight-digit Mastercard BIN (Bank Identification Number).
Yes, for a list of upcoming events at our venues visit www.priceless.com/music to learn more.
The presale program will be available across 10 venues and 3 festivals across major cities in the US. Refer to the table below for a list of specific venues.
Venue Name | Location |
Moody Center | Austin, TX |
The Capitol Theatre | Port Chester, NY |
August Hall | San Fran, CA |
Brooklyn Bowl-Philadelphia | Philadelphia, PA |
Brooklyn Bowl-Vegas | Las Vegas, NV |
Brooklyn Bowl-Nashville | Nashville, TN |
The Dome by Rutter Mills | Virginia Beach, VA |
Allianz Amphitheater | Richmond, VA |
Coca-Cola Amphitheater | Birmingham, AL |
Morton Amphitheater (opens 2026) | Kansas City, MO |
Festival Name | Location |
Austin Food & Wine Festival | Austin, TX |
Country Calling Festival | Ocean City, MD |
Up In The Sky Music Festival | Aspen, CO |
No, all presale ticket sales are final, and no changes can be made after purchase.
Tickets are non-refundable. At checkout, you can purchase ticket insurance for your upcoming event. For additional questions about ticket insurance, please contact the ticketing provider’s customer support team.
If an event is postponed, rescheduled, or cancelled, please refer to ticketing provider’s terms and conditions for more details.
Please contact the ticketing provider's customer support team for any checkout or technical issues.
For events at our venues, visit the Ticketmaster help page for support by phone or email.
For events at our festivals, visit the Front Gate help page for support by email.
For any credit card-related inquiries or declined transactions, please contact Mastercard’s customer support at 1-800-627-8372 or dial the number on the back of your card to reach your issuing bank.